Case Study: Insurance Company achieves improved query handling, boosted agent productivity and CRM integration with Ameyo

Insurance Company - Customer Case Study

Insurance Company, a Central Bank of Bahrain–licensed insurer offering 360° retail and corporate coverage, faced siloed communication channels, unsynchronized interactions across channels, poor quality monitoring, and an inefficient process for handling misled IVR calls. To address these inbound-outbound contact challenges, the company engaged Ameyo and deployed Ameyo’s all‑in‑one contact center solution.

Ameyo implemented an integrated platform that centralized interaction channels and improved monitoring and reporting for missed queries, abandoned calls, and misled IVR interactions. As a result, Ameyo enabled improved query handling, more informed customer insights, higher agent productivity, and a strongly integrated CRM for the Insurance Company.