Case Study: Indovision achieves centralized contact-center automation and increased collections with Ameyo

Indovision Improved Agent Efficiency and Automated their Process using Ameyo

Indovision, a leading Indonesian direct broadcast satellite (DBS) pay-TV provider, struggled with a legacy, hardware-based infrastructure: no centralized management, disconnected billing/subscriber systems and PBX/dialer, disparate data across sites, and limited ability to filter lists or measure performance. To resolve these issues they engaged Ameyo and deployed the Ameyo Communication Suite to unify systems and support distributed, centrally managed operations.

Ameyo implemented a centralized, pre-integrated contact center solution—featuring advanced IVRS, predictive dialer, answering machine detection, voice logging, quality monitoring, and billing/payment gateway integration—along with dashboards and reporting. The Ameyo solution automated routine queries and payments, boosted agent efficiency, enabled remote multi-site management, increased collections through automated reminders and payment options, and provided measurable real-time analytics and customer segmentation.

Indovision