Case Study: Indiabulls Real Estate expands customer outreach at the same operational capacity with Ameyo

Indiabulls Real Estate expands to 72.86 million sq. ft. with Ameyo

Indiabulls Real Estate, a top real estate company in India, faced challenges with its existing customer care solution, which was incompatible with its business scale. Their issues included a lack of proper call handling, accurate reporting, and customization with their IVR and CRM. They partnered with the vendor Ameyo to implement a customer care solution to address these problems.

Ameyo provided a solution featuring intelligent routing to prevent abandoned calls, an auto dialer for maximum outreach, and customized call flows and reports. The implementation of Ameyo's scalable solution allowed Indiabulls Real Estate to expand its customer base while maintaining the same operational capacity, significantly improving its customer outreach and streamlining its operations.

Indiabulls Real Estate