Case Study: Indiabulls Real Estate achieves zero abandoned calls and scalable, data-driven customer service with Ameyo

Indiabulls Expanded their Customer Base at the Same Operational Capacity with Ameyo

Indiabulls Real Estate, a leading pan‑India real estate developer, faced scaling challenges with its legacy contact tools: poor call handling, missed or abandoned inbound queries, inflexible IVR/CRM, and a lack of accurate, customizable reporting. To address these issues they engaged Ameyo for a scalable contact‑center solution tailored to their outreach and customer‑service needs.

Ameyo deployed its contact‑center suite (ACD, Dialer, Voice Logger/CTI, customizable IVR/CRM, Reportika reporting and node‑flow designer) and integrated DNC scrubbing plus a failover setup. The solution eliminated abandoned calls through intelligent routing, automated voice logging and campaign dialing, delivered customizable real‑time and historical reports for better agent monitoring, and minimized downtime—enabling automated campaigns, wider outreach and measurable improvements in quality, productivity and operational efficiency.

Indiabulls Real Estate