Case Study: INAYA Facilities Management Services achieves streamlined high‑volume call handling and improved customer satisfaction with Ameyo

INAYA Facilities Management Services Improves Customer Satisfaction and Increases Process Efficiency With Ameyo

INAYA Facilities Management Services, a Dubai-based facilities management company, needed to streamline high-volume inbound and outbound calling, implement automatic routing/answering, integrate GSM/PRI lines, and deploy a basic CRM for accurate customer tracking and scalability. They engaged Ameyo to address these challenges and support mass-scale contact center operations.

Ameyo delivered a tailored solution including IVR customizations for CUG/ VAS/ FMS hotlines, CRM popups, missed-call alerts, GSM gateway integration, real-time wallboards and Reportika reporting. The deployment reduced missed calls, enabled faster agent callbacks, provided real-time analytics and customizable accurate reports, and improved INAYA’s operational efficiency and customer satisfaction through better performance monitoring and scalable call handling.

INAYA Facilities Management Services

Annie Sharma

Customer Service Manager