Case Study: INAYA Facilities Management Services improves customer satisfaction and process efficiency with Ameyo

INAYA Facilities Management Services improves call handling efficiency with Ameyo

inaya facilities management services, a uae-based provider of integrated facilities management, faced challenges in streamlining its inbound and outbound calling processes. They needed a scalable contact center solution to handle large-scale operations, a CRM for accurate customer tracking, and automation for call routing and answering queries. To address these challenges, they partnered with vendor Ameyo for its call center software.

Ameyo implemented a solution for INAYA that included IVR customization for specific hotlines, CRM pop-ups for incoming customer calls, and a missed call alert system to prevent lead leakage. The solution also integrated a GSM gateway and provided a real-time productivity wallboard with reporting features. As a result, Ameyo helped INAYA improve customer satisfaction and increase process efficiency through better call handling and agent productivity.

INAYA Facilities Management Services