Case Study: Gati Limited achieves greater operational flexibility and customer service with Ameyo

Gati Limited improves customer service with Ameyo and one-screen backend integration

Gati Limited, a logistics and supply chain company, faced challenges due to a lack of operational flexibility in its customer service. Their previous solution was rigid, creating siloed applications and an inability to manage blended calling processes. They sought a new solution from vendor Ameyo that could integrate with their backend systems and provide comprehensive reporting.

Ameyo implemented its SOA and MDA-based approach to fully integrate with Gati's backend, providing a unified view of information on a single screen. The solution included customized reporting, real-time analytics dashboards, and integration with multiple systems. As a result, Ameyo helped Gati increase its customer base, reduce the cost per agent per transaction, and deliver a better customer experience.

Gati Limited