Case Study: Frontier Utilities gains new business insights and operational efficiency with Ameyo

Frontier Utilities reduces operational costs with Ameyo

Frontier Utilities, a retail electric provider in Texas, faced challenges due to a lack of a scalable solution, manual processes, and a need for better customer interaction management (CIM) and CTI integration. To address these issues, they partnered with the vendor Ameyo for a customer interaction management solution.

Ameyo implemented a solution that enabled easy business expansion and automated the billing and payment process. This provided Frontier Utilities with intelligent customer dial-out capabilities and reduced their operational costs. As a result, Ameyo helped the utility company gain new business insights and enhance its operational efficiency and agent productivity.

Frontier Utilities