Case Study: Frontier Utilities achieves 30% reduction in operational costs and 50% faster turnaround time with Ameyo

Frontier Utilities Gains New Business Insights with Ameyo

Frontier Utilities, a Texas-based retail electric provider, faced inflexibility and rising customer churn from its legacy contact-center setup and a high volume of routine queries. To gain scalability, CTI and automation, Frontier engaged Ameyo and deployed the Ameyo suite—a centralized customer interaction (CIM) platform integrated with CRM, IVR and advanced telephony—to replace its prior inContact solution.

Ameyo implemented a centralized CIM with CRM integration, an IVR for self‑service billing and payments, and automated outbound dialing to handle routine queries and campaigns. As a result, Frontier reduced recurring/operational costs by roughly 30–35%, improved turnaround time by up to 50%, increased outreach productivity by over 25%, and automated many routine processes, freeing agents to focus on higher‑value customer interactions.

Frontier Utilities

Suresh Guddanti

Chief Information Officer