Case Study: Fortis reduces call abandonment and streamlines appointment booking with Ameyo

Fortis reduces call abandonment with Ameyo

Ameyo implemented its call center management solution to assist Fortis, a leading integrated healthcare delivery network in the Asia-Pacific region. The healthcare provider faced significant challenges including a manual appointment booking process, a lack of an integrated inbound-outbound system, and a high call abandonment rate.

The solution from Ameyo was seamlessly integrated with Fortis's existing PBX. It provided a single platform for automated call routing, cross-channel interactions via SMS and internet, and self-service IVRS. This improved operational efficiency for Fortis and reduced client loss due to the unavailability of agents.

Fortis