Case Study: Fortis achieves automated appointment booking and multi-channel patient engagement with Ameyo

Fortis - Customer Case Study

Fortis, a leading healthcare provider with presence in more than 11 countries, faced manual appointment booking, lack of integrated inbound–outbound PIMS, high call abandonment, no call tracking and limited multi‑channel interaction. To modernize its contact center and improve patient support, Fortis implemented Ameyo’s contact center solution (including self‑service IVRS and PBX integration).

Ameyo integrated seamlessly with Fortis’s PBX, deployed IVRS automation, a voice logger and missed‑call alerts, and enabled cross‑channel booking via SMS, internet and phone. As a result, Ameyo delivered a single platform for multiple applications, automated call routing and management, end‑to‑end call tracking, multi‑channel availability and reduced customer loss from agent unavailability, improving customer acquisition and information security.

Fortis