Case Study: DocsApp achieves 75% call connect rates with Ameyo call center software

DocsApp boosts call connect rates to 75% with Ameyo

Ameyo provided a call center software solution to DocsApp, a top Indian medical app. The customer faced challenges including fragmented customer data, a disintegrated CRM, and a poor outbound call connect rate, which led to higher response times for patients seeking healthcare consultations.

The solution involved implementing Ameyo Voice, featuring an automated dialer and a unified agent desktop integrated with DocsApp's in-house CRM. This allowed for blended call management across multiple campaigns. As a result, Ameyo helped DocsApp dramatically increase its outbound call connect rate to 70-75% and boost agent productivity to 80%.

DocsApp