Case Study: Dial '108' in Emergency achieves faster ambulance dispatch and efficient call management with Ameyo

Dial 108 Manages around 3,000 Inbound calls and 500 outbound calls daily with Ameyo

Dial 108 in Emergency, the public–private emergency medical service run by Ziqitza Health Care Limited in India, needed a faster, more reliable call and ambulance-dispatch system: their EPABX required modernization, resource allocation and service management had to be quicker and more efficient, and robust quality monitoring was essential. Ameyo provided its CIM solution, including CTI and CRM integration, to address these challenges.

Ameyo implemented CTI pop‑ups, CTI–CRM integration with nodeflow, Voice Logger recording, Reportika analytics, a customized real‑time wallboard, automation and a hot failover setup, plus strict CRM security. As a result, Dial 108 gained accurate reporting and remote voice storage, reduced downtime, improved agent productivity and faster ambulance dispatch—enabling management of roughly 3,000 incoming and 500 outbound calls per day while improving quality monitoring and resource allocation.

Dial 108 in Emergency