Case Study: Dial 108 in Emergency improves ambulance response and contact center efficiency with Ameyo

Dial 108 in Emergency manages 3,000 inbound calls daily with Ameyo

Dial ‘108’ in Emergency, a public-private emergency medical service in India, faced challenges with its ambulance system, including recurring downtime, inefficient resource allocation, and a need for CTI and CRM integration. They partnered with vendor Ameyo to implement a call center solution to make their services quicker and more efficient.

Ameyo provided a solution that automated calling processes and integrated CTI pop-ups to give agents vital caller information like location, which was relayed to ambulances for faster dispatch. This resulted in better management of the contact center, accurate reporting, and an improved patient experience. Dial ‘108’ in Emergency now manages approximately 3,000 inbound and 500 outbound calls daily with the Ameyo system.

Dial ‘108’ in Emergency