Case Study: D'COST Restaurant achieves 100,000 deliveries per day with Ameyo

D'COST Restaurant Services achieved 1,00,000 deliveries per day with Ameyo

D'COST Restaurant, a popular Jakarta-based restaurant chain, faced the challenge of scaling operations and standardizing customer service across planned multi-city expansions while improving its customer care unit, setting up a structured information dissemination system, and ensuring accurate, timely handling of queries and complaints. To address this, D'COST partnered with Ameyo and deployed contact center capabilities including IVR, ACD, reporting and dashboards, and call center integrations.

Ameyo implemented IVR and ACD routing, reporting/dashboards, call center integrations, supervision and quality-analysis tools with agent self-scoring to diagnose performance and guide retraining. This solution enabled multimedia complaint/feedback channels, regular follow-ups and reporting management, and helped D'COST achieve a measurable operational milestone of 100,000 deliveries per day.

D'COST Restaurant