Case Study: Cars24 improves lead conversion and call connect rates with Ameyo

Cars24 improves lead conversion and reduces turnaround time with Ameyo across 86+ cities

The customer Cars24, a major Indian used car platform, faced significant challenges with its customer contact operations, including a low lead conversion rate, high response time, and an inefficient dialer system with manual overheads. These issues were hindering growth, prompting them to seek a new solution from the vendor Ameyo.

Ameyo implemented its all-in-one solution to address these problems. The platform provided Cars24 with a strongly integrated CRM, enhanced customer insights, and an improved auto-dialing functionality. This resulted in a higher call connect rate, improved lead conversion, and a reduced turn-around-time for the customer, effectively solving the inefficiencies of their previous system.

Cars24