Case Study: BankBazaar reduces customer handling time by 50% with Ameyo

bankbazaar.com reduces customer handling time by 50% with Ameyo

The customer, Bankbazaar.com, an Indian online financial marketplace, faced challenges including high call handling times, skewed call distribution, and a lack of operational visibility. To address these issues, they partnered with vendor Ameyo to implement its customer care solution.

Ameyo's solution provided an intelligent automatic call distribution (ACD) system and CRM integration, which enabled screen pops of customer information for agents. This resulted in a 50% reduction in customer handling time for Bankbazaar. Ameyo also delivered uniform call distribution, increased productivity, and provided a bird's eye view of all business operations.

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