Ameyo
46 Case Studies
Case Study: BankBazaar.com achieves faster customer response and improved call-center productivity with Ameyo
A Ameyo Case Study
bankbazaar.com - Customer Case Study
bankbazaar.com, an Indian online marketplace for loans and insurance, faced rapidly rising customer queries and a strained contact center — increased call volumes and drops, no interaction logging, low advisor productivity and downtime. To upgrade their customer interface and consolidate processes they engaged Ameyo, deploying the Ameyo CIM platform (ACD, CRM and web integration) to handle scale and improve service quality.
Ameyo implemented an intelligent ACD for uniform call distribution and priority queuing, CRM screen-pop for instant customer context, click-to-connect web integration and live monitoring/supervision tools. As a result, Ameyo’s solution reduced customer response time, improved agent productivity and call management, increased customer satisfaction and retention, and gave bankbazaar.com a consolidated, 360-degree view of operations.
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bankbazaar.com
Munish Sivagurunath
Vice President Engineering