Case Study: Bank Islam Brunei Darussalam achieves improved customer satisfaction and streamlined contact-center operations with Ameyo

Bank Islam Brunei Darussalam - Customer Case Study

Bank Islam Brunei Darussalam, Brunei’s largest bank, was constrained by a legacy PBX and lacked advanced ACD/IVR, caller identification, accurate reporting, and multimedia wallboard customization—making it hard to monitor operations and manage customer interactions. To address these gaps, the bank engaged Ameyo and its AMEYO contact‑center solution.

Ameyo implemented an IP‑based CIM suite (AMEYO) including self‑service IVR, ACD, CRM customization, stats manager API, voice/SMS blast and enhanced reporting. The solution automated call routing and IVR self‑service to reduce wait times, enabled CRM pop‑ups via IC and SMS from agent desktops, and delivered multi‑language IVR integrated with the HSM for balance checks, last‑20 transactions, bill payments and PIN resets—resulting in improved reporting, streamlined operations and higher customer satisfaction under Ameyo.

Bank Islam Brunei Darussalam