Case Study: Bank Islam Brunei Darussalam improves customer interaction management with Ameyo

Bank Islam Brunei Darussalam boosts 24X7 customer care with Ameyo

Bank Islam Brunei Darussalam (BIBD), Brunei's largest bank, faced challenges with its customer care due to a lack of advanced call routing (ACD & IVR), an inability to identify callers, and inaccurate reporting. To address these issues, the bank partnered with vendor Ameyo to implement its contact center solution.

Ameyo's solution provided an IP-based contact center with features including IVR and ACD. This integration automated the provision of basic information to callers and routed them to the most suitable agents, reducing wait times and improving customer satisfaction. Furthermore, Ameyo enabled BIBD to generate customized reports, replacing the previous system's brief and inaccurate ones, and established a 24/7 customer care center.

Bank Islam Brunei Darussalam