Case Study: Admerex Solutions achieves automated, scalable contact center efficiency with Ameyo

Admerex Solutions - Customer Case Study

Admerex Solutions, Inc., a leading BPO in the Philippines with over 500 contact‑center agents, needed a call‑management platform to automate dialing, integrate with enterprise systems, track agent performance in real time, record calls for quality and compliance, and improve overall operational efficiency. Admerex selected Ameyo — including its Customer Engagement Hub with Predictive and Progressive Dialers — to meet these requirements.

Ameyo implemented an integrated, extensible contact‑center solution (predictive/progressive dialers, Voice Logger and Voice Recording Extraction, real‑time reporting/analytics and intelligent call routing) that automated contact workflows, removed manual dialing, and enabled performance monitoring. As a result, Admerex improved agent productivity and turnaround times, achieved higher first‑call resolution through skill‑based routing, and gained cost efficiencies and easy scalability for expansions — all delivered by Ameyo.

Admerex Solutions

Rob Dizon

Managing Director