Case Study: Viva Energy achieves 90% traveler satisfaction with Amex GBT Egencia

Viva Energy reaches 90% traveler satisfaction with American Express Global Business Travel

Viva Energy, Australia's second-largest refined transport fuel supplier, faced challenges in managing its rapidly expanding domestic travel needs. They required a more intuitive booking platform, better service for complex bookings, dedicated account management, and support for their sustainability goals. To address this, they partnered with American Express Global Business Travel and implemented its Egencia solution.

American Express Global Business Travel provided a seamless implementation and the Egencia platform, which delivered significant cost savings of hundreds of thousands of dollars and provided clear data to track sustainability initiatives. The solution was highly successful, achieving a 90% traveler satisfaction rate and a 96% online adoption rate for bookings.

Viva Energy