American Express Global Business Travel
33 Case Studies
A American Express Global Business Travel Case Study
STERIS, a leading global provider of infection prevention products and services, faced challenges with a lack of transparency and resource-heavy reconciliation processes in its European travel program. The customer was using multiple local agencies that lacked a unified booking tool and comprehensive reporting, making it difficult to manage travel spend and ensure duty of care. This led them to partner with American Express Global Business Travel and implement its Egencia solution.
American Express Global Business Travel implemented its Egencia platform across multiple European markets, providing an intuitive booking tool and powerful self-service reporting. The solution delivered significant results, including $1.41 million in cost savings, an online adoption rate over 95%, and vastly improved program transparency. Additionally, Egencia enhanced duty of care by providing accurate traveler tracking and security features.