Case Study: Soul Origin achieves simpler accounting and better service with Amex GBT Egencia

Soul Origin saves 20%–30% of travel booking time with American Express Global Business Travel

Soul Origin, an Australian food and beverage retailer, faced challenges with an inefficient and opaque travel management process. They had no travel policy, lacked visibility into spending, and their small local travel agency could not keep up with their needs. This led them to seek a new solution from vendor American Express Global Business Travel, specifically their Egencia product.

By implementing American Express Global Business Travel's Egencia platform, Soul Origin gained a self-service tool that streamlined booking and provided clear spend reporting. The results included significant time savings of 20-30%, improved compliance through a formal travel policy, and beneficial hotel cost savings. The solution also provided excellent customer service, with the vendor's team efficiently resolving traveler issues.

Soul Origin