American Express Global Business Travel
33 Case Studies
Case Study: React Health achieves faster VIP travel support with Amex GBT Select
A American Express Global Business Travel Case Study
React Health speeds travel booking 50-70% with American Express Global Business Travel
The customer, React Health, was experiencing poor service from their previous travel management provider, including unhelpful agents and errors with traveler details. This led them to seek a new solution from the vendor, American Express Global Business Travel (Amex GBT), specifically their Select VIP service.
Amex GBT implemented their Select VIP service, which provided React Health with experienced, dedicated agents and high-touch care. The results were a dramatic improvement in service quality and efficiency. The solution saved the executive assistant 50-70% in booking time and provided reliable, instant support for travel issues, including complex international itineraries.
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