Case Study: kmG Hauling streamlines back-office operations and automates workflows with AMCS Group's Enterprise Management Solution

KmG breaks free from manual processes and streamlines their back-office operations with the AMCS Platform

KMG Hauling is a family-owned waste and recycling company serving commercial and residential customers across D.C., Maryland and Virginia since 2002, operating 100+ vehicles, about 45 routes and roughly 5,000 customers. Facing manual back-office processes (billing in QuickBooks, routing in Excel and hand-written work orders), KMG Hauling needed to migrate and consolidate data into one system to improve operational efficiency and customer service. They selected the AMCS Group and its AMCS Platform: Enterprise Management Solution to address these challenges.

AMCS Group implemented the AMCS Platform with onsite training and a cross‑functional KMG Hauling team to map workflows and migrate data. The solution automated internal processes, consolidated customer records for real‑time access, standardized back‑office operations, improved driver communications and archived customer interactions—preventing revenue leakage and enabling faster responses when customers call. As a result, KMG Hauling gained immediate access to up-to-date customer data and a measurable uplift in operational efficiency and service levels under the AMCS Group solution.

KMG Hauling

Linda Brown

Senior Director