Case Study: City of Berkeley, CA achieves unified, modernized Zero Waste operations with AMCS Group

City of Berkeley, California, green-lights the AMCS Platform to unify and modernize Zero Waste efforts

City of Berkeley, CA, a progressive city of more than 118,000 residents with a 32-truck fleet managed by its Zero Waste Commission, faced an outdated, paper-based billing and work-order system that was not integrated with its CRM. The fragmented technology caused workflow inefficiencies, delayed community response times, limited reporting, and heavy IT maintenance. To modernize operations, the city selected AMCS Group and its AMCS Platform, including Enterprise Management, Mobile Workforce, and the Customer Portal.

AMCS Group implemented the cloud-based AMCS Platform to consolidate Zero Waste processes: the Customer Portal enables 24/7 online bill payment and self-service; Mobile Workforce provides GPS route optimization, real-time driver communications and proof of service; and Enterprise Management automates workflows and reporting. The result was increased customer engagement and substantially lower customer service labor costs, greatly reduced fuel and labor expenses and emissions through optimized routing, and elimination of duplicate data with improved access to reporting across the organization.

City of Berkeley, CA