Case Study: AES achieves highest RepTrak score and 99.6% service completion with AMCS Group platform

AES achieves the highest RepTrak scoring as a Service Provider in Ireland by investing in AMCS technology

AES, part of the Bord na Móna Group, is one of Ireland’s leading waste management and recycling companies serving ~100,000 residential and 6,000 commercial customers. Facing a competitive market where customers can switch providers, AES needed to meet and exceed service expectations while managing a large fleet, complex billing (pay-by-weight) and contamination/health-and-safety risks — challenges it addressed by investing in the AMCS Group’s platform (ERP, route optimization, on-board computers, weighing cells and bin transponders).

AMCS Group implemented an end-to-end solution across AES’s operations, from route planning and on-board guidance to weight capture and customer account integration. The result was measurable: service completion rates rose to 99.6%, trucks regularly return with >95% of their tonnage capacity, revenue leakage was reduced, staff productivity improved, and AES achieved its highest-ever RepTrak score for a bin company in Ireland — while gaining real-time visibility to resolve customer queries and combat contamination.

AES

Darren Sadler

Head of Operations