Case Study: Virtual Vet Nurse reduces vet workloads and streamlines operations with Ambit

Digital Employees are helping vets reduce hefty workloads across the globe Virtual Vet Nurse is streamlining their customer's business operations through conversational AI

Virtual Vet Nurse, a company founded by a former veterinary clinic owner, was looking to reduce the heavy workload on veterinary staff caused by pet owners repeatedly asking the same routine questions. To address this challenge, they turned to Ambit and its no-code AI chatbot platform to build a solution.

Using the Ambit platform, Virtual Vet Nurse developed an intelligent chatbot named Virtual Vet Nurse (VVN) to automate responses and bookings. The solution deflected thousands of calls and achieved an 80% NPS score from pet owners. It is now used by 15% of vet clinics in New Zealand and has expanded globally, significantly streamlining operations and generating new revenue streams for its clients.

Virtual Vet Nurse

Steve Merchant

Founder