Case Study: Helsinki Foodstock Oy boosts digital ordering and customer experience with Ambientia

Foodstock’s growth builds upon digitalisation and a delectable customer experience

Helsinki Foodstock Oy, a foodstuff wholesaler for restaurant chains, faced challenges with its outdated and impractical ordering system, which required manual adjustments and caused logistical issues. Seeking to push the industry forward, the company partnered with vendor Ambientia to develop a new, innovative B2B online store and order management solution.

Ambientia used service design methods to deeply understand end-user needs, leading to the creation of a user-centric online store. The new system automatically adjusts for holidays and is designed to become smarter with data. The results include overwhelmingly positive customer feedback, a modern work environment with low staff turnover, and streamlined operations that support the company's significant revenue and growth with a small team. Ambientia's solution successfully transformed the customer's digital experience.

Helsinki Foodstock Oy

Anssi Koivula

Chief Executive Officer