Case Study: Open Telekom Cloud improves knowledge access with amberSearch AI chatbot

The Open Telekom Cloud relies on amberSearch as a customer-centric AI chatbot

Open Telekom Cloud, a public cloud provider, faced a challenge common to large enterprises: its vital information was scattered across numerous sources, including its website, technical documentation, and community forums. This fragmentation made it difficult for users to find the specific answers they needed, creating a significant obstacle to a smooth customer experience.

To solve this, amberSearch implemented its AI chatbot, utilizing its semantic search and Retrieval Augmented Generation (RAG) technology. This solution aggregated knowledge from various sources into a centralized, GDPR-compliant system that provides concise, cited answers. Deployed in just seven weeks, the amberSearch chatbot eliminated tedious searches for users and can even generate practical code snippets, directly enhancing customer and user experience.

Open Telekom Cloud

Norbert Brüll

Senior Service Manager