Case Study: R-Biopharm AG boosts knowledge management efficiency with amberSearch

R-Biopharm transforms itself with the support of amberSearch

R-Biopharm AG, a leading German biotechnology company, faced significant challenges with internal knowledge management. Employees, particularly in sales and device maintenance, struggled with difficult and time-consuming searches for specific expertise and documents stored across various disparate systems like Teams, Outlook, and network drives. This inefficiency caused frustration and diverted valuable time from core work, with some searches taking over 45 minutes. To address this, they partnered with the vendor amberSearch to implement its intelligent search solution.

The solution from amberSearch was integrated with R-Biopharm's existing IT landscape, including Teams, Outlook, and network drives, in just half a day. The amberSearch platform provided a fast, intuitive way to find information, dramatically reducing search times from tens of minutes to under a minute for specific documents. The partnership was highly collaborative, with amberSearch rapidly incorporating user feedback into its software. The success led to a long-term commitment and a wider rollout within the company, significantly increasing efficiency and improving the employee experience.

R-Biopharm AG

Nader el Azabi

Head of IT