Case Study: Dutch Municipalities improve council meeting accessibility with Amberscript

Dutch Municipalities improve council meeting accessibility with Amberscript for 120 municipalities

The Dutch Municipalities faced the challenge of making their online council meetings accessible to deaf and hard-of-hearing citizens, as required by an EU directive. Their existing webcast provider, Company Webcast, used Google's automatic subtitles, but the quality was insufficient, often misinterpreting critical political terms and laws. They needed a cost-effective solution from a vendor like Amberscript to provide accurate subtitles and meet legal requirements.

Amberscript partnered with Company Webcast to integrate its subtitle technology, offering both automated speech recognition and human-made services. Municipalities used Amberscript's dictionary feature to train the system on political terminology, drastically improving accuracy. This solution enabled citizens with hearing loss to fully participate, ensured compliance with the EU directive, and integrated seamlessly with the municipalities' existing workflows.

Dutch Municipalities