Case Study: Revival Animal Health achieves stronger customer advocacy and data-driven communications with Ambassify

Revival Animal Health - Customer Case Study

Revival Animal Health, a 30‑year pet health supply retailer based in Orange City, Iowa with a 74‑person team, wanted to identify and amplify their true brand advocates, break down internal silos, and shape a more data‑driven communications and content strategy. To achieve this they partnered with Ambassify, using Ambassify’s advocacy and community engagement platform to give loyal customers and employees a voice and centralise feedback for marketing and product decisions.

Ambassify helped Revival build an advocate program dubbed “Paw Squad Nation,” run targeted campaigns, and surface actionable insights (for example, that many customers view their animals as family), which changed messaging and informed new campaigns and product thinking. The Ambassify platform supplied engagement metrics and ROI tracking, drove strong internal participation and heightened brand awareness, and delivered the customer feedback Revival needed to reshape communications and offerings.

Revival Animal Health

Maria Schubert

Social Media & Content Specialist