Case Study: B2B Software & Services Company achieves 300% jump in conversions with Ambassador

Seamless Integration and a 300% Jump in Conversions

A global B2B software and services company serving brands like Uber, Tesla, Ben & Jerry’s (with roughly 15,000 business customers and 500,000 users) had a common SaaS problem: a large base of loyal customers who wanted to refer others but no way to track or measure those referrals, resulting in missed growth opportunities and key data gaps.

Rather than build a program in-house, the company integrated Ambassador via its open API to create a branded, fully controlled referral experience that tied into existing systems. Launched quickly, the program produced a referral conversion rate 300% higher than all other channels combined, with leaders expecting further improvement as the platform evolves.