Case Study: Western Governors University achieves faster issue resolution and continuous online learning with Amazon Web Services

WGU Prepares Students for Industry Success by Working with AWS Education Programs to Bolster Cloud Computing Degree

WGU, the university serving about 200,000 online students, needed to keep its 24/7 learning platform highly reliable while quickly diagnosing performance issues caused by third-party APIs, network problems, or application errors. To improve visibility across its environment, WGU used Amazon Web Services’ AWS DevOps agent integrated with Dynatrace in production.

Amazon Web Services helped WGU implement a unified observability solution that automatically analyzes the full technology stack to identify root causes faster. The result was immediate detection of issues, greater visibility into external service dependencies, network performance, and application behavior, and less manual correlation work for the IT team, freeing staff to focus on strategic initiatives while supporting uninterrupted student learning.

WGU

Andy Igonor

Academic Program Director and Associate Dean