Case Study: UNOX achieves 95% of service-level customer requests with Amazon Web Services

UNOX Meets 95% of Service-Level Customer Requests, Drives Innovation by Going All In on AWS

UNOX, a leader in data-driven cooking and smart ovens, wanted to improve its contact center performance while accelerating innovation across its digital services. Working with Amazon Web Services, the company used AWS services such as AWS IoT, AWS Lambda, and AWS Launch Wizard to support its growing needs, including faster development of new applications and better customer experiences.

Amazon Web Services helped UNOX migrate its website and product configurator to Amazon S3 and build new IoT-enabled apps and streaming capabilities. The results included greater scalability, internal cost savings, improved efficiency, and faster time to market, while contact center service levels rose to 95% of customer requests handled within 90 seconds, up from 67% before AWS.

UNOX

Gabriele Ballarin

Chief Information Officer