Case Study: UCarer achieves 30% IT cost savings and effortless global scaling with Amazon Web Services

UCarer - Customer Case Study

Ucarer, a Taiwan‑based startup launched in 2015, developed a mobile app that lets elderly users book vetted local caregivers; the company now has 10 employees, offices in Taiwan and Silicon Valley, and a customer base growing about 100% each quarter. Facing limited resources, Ucarer needed a cloud‑first, low‑cost, and highly scalable platform that could be brought to market quickly while remaining stable—and that could support future features like voice interaction and machine‑learning personalization.

Ucarer built its infrastructure on AWS—using Amazon EC2 with Route 53, Elastic Load Balancing, Auto Scaling, Amazon RDS Multi‑AZ, CloudFormation, Device Farm, and AWS Certificate Manager—and is evaluating Amazon Lex and ML services for conversational and predictive features. The move cut IT costs by about 30% versus on‑premises, reduced IT‑management spending by two‑thirds, automated 97% of certificate work, and let the company scale automatically and expand into the U.S. with minimal operational overhead.

UCarer

Wilson Liu

Co-founder and General Manager