Case Study: tixCraft achieves 130‑fold scalability and 99.999% availability with Amazon Web Services

tixCraft - Customer Case Study

tixCraft, a Taiwan-based online ticketing company founded in 2013, faced frequent outages and slow performance when high-demand events caused massive traffic surges. Its on-premises infrastructure couldn’t scale to handle peak loads without huge capital and operational costs, and the business needed near-100% availability so fans could reliably buy tickets and access event information.

tixCraft migrated its databases and applications to AWS, using RDS and then Amazon DynamoDB, Amazon EC2 with Auto Scaling and Spot instances, S3, Elastic Load Balancing, and Route 53, with AWS Support guidance. The move enabled rapid scaling (more than 130× in 30 minutes), sustained over 2,500 orders per second, DynamoDB throughput growth from 20 to 135,000 IO/s, support for 100,000+ concurrent users, 99.999% availability, 1.3s average response time, and lower costs while requiring only one full‑time engineer to manage large-scale events.

tixCraft

KT Chiu

Founder & Chief Executive Officer