The Globe and Mail Improves PCI Compliance with AWS Marketplace

The Globe and Mail is a Toronto-based news organization and one of Canada’s biggest outlets for national, international, and business news, available both online and in print. The company needed a payment card industry (PCI) compliant product to allow customers to safely enter credit card payments during agent assisted customer services on the phone. The Globe and Mail turned to SequenceShift’s Payline for Amazon Connect, which allows clients to enter payment details without customer agents seeing sensitive credit card data. Through a private offer in AWS Marketplace, The Globe and Mail was able to procure a service level agreement (SLA) based on customized pricing options. In addition, the implementation of agentless credit card payment processing has helped to improve PCI compliance and reduce risk across the organization.