Case Study: Pacific Claims Management achieves lower IT costs and improved uptime with Amazon Web Services

Pacific Claims Management - Customer Case Study

Pacific Claims Management (PCM) is a California third‑party administrator that handles workers’ compensation claims for self‑insured employers. PCM originally ran Insurity’s SIMS claims software on premises to retain control, but found self‑hosting required costly consultants, frequent updates for regulatory schedules, and significant internal effort—distracting from client service and innovation.

PCM migrated to Insurity’s SIMS Cloud on AWS, gaining a secure, multi‑AZ, encrypted, and monitored SaaS environment with a test instance for rapid changes. The move eliminated large consulting fees, improved uptime and stability, preserved the flexibility to adapt to industry changes, and let PCM refocus resources on client relationships and claims outcomes.

Pacific Claims Management

Jerry Laval

President