Case Study: Indegene achieves proactive performance optimization with Amazon Web Services

Indegene Reduces Adverse-Event Reporting Time for Its Clients by 80% Using AWS

Indegene, a digital-first life sciences commercialization company, needed better visibility into the performance of its NEXT content authoring applications and third-party integrations, including Veeva, after relying on customer complaints and reactive support. With Amazon Web Services and Amazon CloudWatch, the team sought a more proactive way to monitor application health, reduce downtime, and improve user experience.

Amazon Web Services implemented Amazon CloudWatch Synthetics and CloudWatch RUM to monitor APIs, web app availability, and real user behavior in near real time. As a result, Indegene cut MTTR by 35–40% from 2–3 days to about 8–10 hours, reduced overall application load time by 50%, and lowered latency by 28% for users in Southeast Asia.

Indegene

Sameer Lal

Senior Vice President