Genesys Consolidates Billing and Accelerates Procurement with AWS Marketplace

Genesys provides cloud-based customer experience and contact center solutions to mid-sized and large businesses. AWS Marketplace proved to be a standout option when Genesys needed to negotiate more favorable contracts and consolidate billing for application and infrastructure monitoring tools. Through AWS Marketplace and the Enterprise Discount Program (EDP), the company reduced its procurement cycle from days – sometimes weeks – to just hours, consolidated on a single AWS bill. This accelerated procurement became even more valuable when combined with AWS Marketplace private offers, which allow Genesys to negotiate directly with independent software vendors (ISVs). With private offers, Genesys retired 50 percent of its EDP commitment and simplified its billing with contracts tailored to its business needs.