Case Study: GE Appliances achieves 100% real-time hybrid‑cloud visibility and faster incident remediation with Amazon Web Services

GE - Customer Case Study

GE Appliances, a long-time AWS customer since its 2016 acquisition by Haier, needed better visibility, security, and collaboration across a hybrid environment of on‑premises and cloud systems. The IT and DevSecOps teams struggled with manual configuration and auditing, slow incident response, and limited real‑time insight into usage and compliance across hundreds of servers.

By adopting AWS Management Tools—notably AWS CloudTrail, AWS Config, and Amazon EC2 Systems Manager (Inventory, Automation, State Manager, Patch Manager, Maintenance Windows)—GE Appliances now manages about 700 instances with automated inventory, patching, and configuration enforcement. The result is 100% real‑time visibility, security guardrails baked into development, and dramatically faster incident handling (mean acknowledgement down from one day to under an hour; mean remediation from three days to 80 minutes), enabling a more proactive, productive DevSecOps team.

GE

Rafael Garrido

DevSecOps Leader