Case Study: Docebo achieves 90% faster troubleshooting with Amazon Web Services

Docebo Improves System Observability Using Amazon Data Firehose and AWS Glue

Docebo, a global software-as-a-service learning technology company, was spending days tracking down bugs and reconstructing customer activity across fragmented log streams in its multitenant platform. To create a single source of truth and reduce troubleshooting effort, Docebo turned to Amazon Web Services and services such as Amazon Data Firehose and AWS Glue.

Using Amazon Web Services, Docebo built a unified tracing and logging solution with Fluent Bit, Amazon Data Firehose, Amazon S3, Amazon Athena, and AWS Glue to normalize and query log data across microservices. The result was a consistent data structure, faster root-cause analysis, and better operational insight: troubleshooting time dropped by up to 90%, bug identification fell from 3 days to as little as 5 minutes, and the team reduced time spent resolving bugs from 70–80% to less than 15%.

Docebo

Michele Acierno

Senior Backend Developer