Case Study: Deriv achieves 45% faster onboarding with Amazon Web Services (Amazon Q Business)

Deriv Boosts Productivity and Reduces Onboarding Time by 45% with Amazon Q Business

Deriv, a financial services company, faced the challenge of making 25 years of internal data easier for employees to access and use, while also improving onboarding and team productivity. With no prior AI experience, the company wanted a simple, fully managed solution and chose Amazon Web Services’ Amazon Q Business.

Amazon Web Services implemented Amazon Q Business across support, marketing, content, and recruiting. The result was faster access to information and major time savings: customer support new hires found answers 45% faster and ramped up in about one week instead of a month, while recruiting reduced questionnaire review time by 50%. Deriv also used the tool to summarize campaign data and draft content more efficiently, improving overall productivity and innovation.

Deriv

Arun Venkataraman

Principal Engineer of Operations