Case Study: Delivery Hero achieves 99% fraud reduction and €8 million annual savings with Amazon Web Services

Delivery Hero Saves €8 Million per Year After Reducing Fraud by 99% Using Amazon Rekognition

Delivery Hero, the Berlin-based global delivery company, faced a tight 6-week UAE compliance deadline to upgrade rider identity verification and reduce fraud. It had been relying on manual photo checks, which were slow and inaccurate, and it needed a faster automated approach using Amazon Web Services, specifically Amazon Rekognition, to verify rider selfies and help coordinate fraud and compliance teams.

Amazon Web Services helped Delivery Hero implement the solution in 4 weeks, using Amazon Rekognition to compare rider selfies against stored data in as little as 0.7 seconds. The new system cut fraudulent facial verification attempts from 80% to 0.1%, helped Delivery Hero meet the deadline, and is estimated to save about €8 million per year, including €250,000 per month from reduced account fraud and up to €430,000 per month in avoided liability.

Delivery Hero

Roberto Ferraz

Software Engineering Manager