Case Study: Atlassian achieves 40% lower search latency and 99.99% uptime with Amazon Web Services (AWS) Amazon OpenSearch Service

Atlassian Powers over 35 Million Customer Searches per Day Using Amazon OpenSearch Service

Atlassian, the enterprise software company behind products like Jira and Confluence, needed to scale customer search while reducing latency and operational burden. After previously running some Elasticsearch workloads on premises, Atlassian chose Amazon Web Services and Amazon OpenSearch Service to support its cloud search platforms and handle massive search volume across its products.

Amazon Web Services implemented a fully managed search architecture using Amazon OpenSearch Service, along with Amazon EC2 and Amazon SQS for supporting search APIs and data ingestion. The new setup delivered 99.99% uptime, cut search latency by 40% or more, improved scalability across five regions and 10 clusters, and helped Atlassian avoid the steep costs of adding large customers while freeing its team to focus on innovation.

Atlassian

Willy du Preez

Senior Software Engineer