Case Study: Age UK achieves scalable, secure support for 7 million people a year with Amazon Web Services

Age UK Scales to Connect with 7 Million People Each Year

Age UK is the UK’s largest charity helping people make the most of later life, reaching more than 7 million people each year. Facing limits in scalability, security, and cost with its on‑premises systems—where provisioning new servers could take weeks—the organisation needed a faster, more efficient way to deliver services like its Call in Time befriending programme and to manage growing volumes of call recordings and data.

Age UK migrated to AWS in 2012 and moved development and test environments to the cloud, using Lambda for serverless scaling, S3 (with Snowball for historic imports) for secure, redundant storage, plus EC2, RDS, CloudFront, Elastic Beanstalk, and CloudFormation. The change cut provisioning time to minutes, enabled quicker experimentation, reduced compute costs, improved security, and scaled Call in Time from 2,500 calls/month toward a target of 5,000 calls/week—helping the charity do more with less and extend its impact.

Age UK

Richard Holland

Solutions Architect