Case Study: AAMC achieves scalable, cost-efficient contact center transformation with Amazon Web Services

AAMC Transforms its Contact Center and Reduces Cost by 54% with Amazon Connect

AAMC needed a better way to support a remote call center and handle spikes in call volume without the limits and high costs of its legacy phone system. Using Amazon Web Services’ Amazon Connect, the organization sought a more flexible, scalable contact center solution.

Amazon Web Services implemented Amazon Connect for AAMC, enabling the team to spin up a new call center in an hour, update IVR messages easily, and add features like callbacks. The result was a more scalable and feature-rich contact center, with AAMC estimating a 54% cost reduction versus its previous system and maintaining employee turnover at just 2%.

AAMC

Mark Gwynne

Chief Information Officer